RIGHT OF WITHDRAWAL & RETURNS

If you want to return an item, please [CLICK HERE] (or see return instructions below).

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Instructions for Cancellation

Consumers, i.e., any individual acting for purposes which are wholly or mainly outside those individual’s trade, business, craft, or profession, are entitled to cancel any contract on the following conditions:

Right to Cancel

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us DWMUC Clothing, Robert-Bosch Str.4, Lüdinghausen, 59348, Germany - PLEASE NOTE: This is not the Return Address - Tel.: +49 176 62920886, Email: support@dwmuc.com of your decision to cancel this contract by a clear statement (e.g., a letter sent by e-mail). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of Cancellation

If you cancel this contract, we will reimburse you for all payments received from you, excluding the costs of delivery, without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods - after filling out our RETURNS PAGE - to DWMUC Clothing, Robert-Bosch Str.4, Lüdinghausen, 59348, Germany, without undue delay and in any event not later than seven days from the day on which you communicate your cancellation of this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusion and/or Premature Expiration of the Right to Cancel

The right to cancel does not apply to contracts for the delivery of goods for which the price is dependent on fluctuations in the financial market which cannot be controlled by the trader and which may occur within the cancellation period.

The right to cancel ceases to apply in the case of contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons if they become unsealed after delivery.

General Information

1. Please prevent damage to and contamination of the goods. Please return the goods, if possible, in the original packaging with all accessories and all packaging components. If necessary, please use protective outer packaging. If you are no longer in possession of the original packaging, please use suitable packaging providing adequate protection against potential transport damage.
2. Please do not return the goods freight forward.
3. Please note that the above general information in sections 1 and 2 is not a precondition for effectively exercising your right to cancel.

Returning Instructions

If you want to return an item, please request your return via the returns portal:

1. Put all the items you want to return into the package.
2. IMPORTANT: Please put the items back into their original packages (with barcodes) so we can assign your package to your order.
3. Return your package with the generated QR code or to the specified address that appears in the portal after you have registered your return!

Thank you!